How can I make a return?

To make a return, you must send a written request through the contact form on the site, we will now show you the procedure to follow:

• Go to the Contacts section of The Care
• Select the item " Returns and refunds " as " Reason for contact ".
• Enter the email on which you want to receive a response from the support team
• Indicate the reason for the return , preferably specifying the order number

Once the return request has been made, Customer Service will send emails authorizing the return or providing further clarifications. Therefore, we invite you not to prepare the return until Customer Service gives you confirmation. When the return is authorized, the product must be packaged appropriately and prepared for shipping.

The return exercised for the right of withdrawal, as per current legislation, is to be considered the responsibility of the buyer. The Care, based on availability, will be able to provide a Link to purchase the return shipment (you will need to print the Waybill to affix to the return), these costs (indicated on the Link provided and variable based on the product being returned) will then be deducted from the refund for the return made. In this case shipping insurance is to be considered included and therefore the responsibility of The Care.

It is important to note that the goods being returned must be returned within 14 days of the return being authorized in the same condition in which they were received; therefore, returns will not be accepted for used, opened or damaged products.

In the case of shipping at the buyer's expense, the latter will be responsible for any damage, loss or delays by the courier. It is therefore recommended to insure the goods and follow the courier's instructions on packaging methods for insurance purposes.

If the buyer uses his own courier to make the return, the return address will be communicated by Customer Service. For further doubts, questions or information we recommend that you consult the contractual conditions .

Reimbursement

The refund is better described in the contractual conditions, but will follow once the product has been received and deemed suitable by the warehouse within 15 working days.