How can I track the shipment?

Shipments on The Care are entrusted to the SDA courier with national shipping 24/48 hours once the order has been prepared and is ready for collection (an operation which could take up to 72 hours in the case of strikes or similar).

Once you have entrusted your order to the SDA courier you will receive notification via email , and the status of your order will change from "Preparation in progress" to "Shipped". The email received will contain the tracking information, but it will be possible to find the tracking number directly from theorder history on https://the-care.it/gb/ by following the steps listed:

Access https://the-care.it/gb/ website with the account credentials relating to the order to be tracked
Go to the Order History section by clicking on the account icon > My Account >Order history and details
Now click on the right on " Details " on the line corresponding to the order to be tracked
Scroll down the page until you get past the contents of the order
under the " Tracking Number " column there is the Tracking Number necessary to track your order

Once you have obtained the tracking number, you can enter it on the SDA tracking page by entering the number under "Deliveries/Release", thus obtaining the information relating to the shipment of the order.